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M3 Group Success and the People Behind it

M3 Inc. is a publicly traded company in Japan that is the global leader in digital solutions in healthcare and has acquired over a dozen companies in the past 3 years. M3 Japan has grown over 30% every year for the past 10 years, with over 300 million dollars in revenue. Our great success is due to the skills and the high performance of our people and has helped us attract some of the world's leading talent from the most respected universities and Fortune 100 companies. We are interested in people like you... high achievers who have the desire to use their skills and talents to help make a positive impact on the healthy outcomes of millions of people, throughout the world. Please review the current opportunities below. Thank you for your interest in M3. We look forward to hearing from you!

About M3 Group

The M3 Group operates in the US, Asia, and Europe with over 2.5 million physician members globally via its physician websites such as www.m3.com, www.mdlinx.com, www.doctors.net.uk, www.thesmartestdoc.com, www.networksinhealth.com, www.medigate.net, www.medeconnect.net and www.medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including USA, UK, Japan, S. Korea, and China. M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Tokyo, Washington D.C., Fort Washington, PA, Abingdon UK, London, and Seoul.

Join our team of global top-notch talent that makes a world of difference for physicians and their patients

M3 believes in growth, for our company and for the people who drive its success. Founded with the goal of changing the world of medicine by leveraging the power of the internet, the M3 Group, provides comprehensive, leading edge, digital services to the healthcare and life science industries. We reach over 2.5 million doctors through our physician websites across the US, Asia, and Europe. M3 provides digital health information services that include: the most up-to-date daily, indexed clinical information/news; medical education; market research; ethical drug promotion; clinical development; job recruitment and clinic appointment services. We are looking for dynamic individuals who are interested in working in our collaborative environment of innovation and dedication.

How we look after our employees:

We want our employees to be happy in their work and healthy and we are always looking at how we can make M3 the happiest and healthiest place to work. Apart from the usual benefits you would expect from any responsible employer, we are always looking at new and innovative ways to drive health and happiness in the workplace.

How we develop our employees:

Our business solutions are constantly evolving to meet the needs of the global healthcare market and to support that we need our employees to continually build their skills and knowledge. Our program of both formal and informal development opportunities allows each individual to grow on a professional and personal level which itself will support continued.

Diversity Statement:

Diversity is in our DNA; individuality drives innovation and creativity. At M3 we don't just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success. So, whether you consider yourself to be a little bit different or a whole lot different, so long as you are driven to succeed and you share our vision for the future, you'll fit in perfectly.


US Jobs

Location: New York, NY United States - Department: Promotions

Description:

M3 is a global and diversified technology company that is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. Through our award-winning digital platform, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed. Our mission is to reduce healthcare costs and improve the quality of healthcare delivered worldwide.

Founded nearly 20 years ago, M3 now operates in over 10 countries and has grown to more than 4,000 employees globally and is publicly traded on the Tokyo Stock Exchange (TSE). Due to growth and expansion, we are hiring for an Associate Director of Digital Marketing to drive our multi-channel marketing initiatives in 2019.


US: We are a professional destination portal providing news and research content for our users in the healthcare industry. We are well-established in our market with a loyal following, high quality offerings, and over 15 years of experience and history in the digital space. We have offices around the world and are growing our NYC presence now.

YOU: Your mission is to conceive and plan marketing strategies and execute tactics that drive membership engagement, including acquisition and retention. You will collaborate with members of Marketing, Product, Editorial, and Client Services teams to build multi-channel marketing campaigns that will drive traffic and develop our HCP audience. You are a creative thinker and a self-starter, comfortable with driving your own tasks from start to finish. You will approach your campaigns in a data-driven and analytical manner, but also have a track record of contributing innovative ideas to grow subscription and membership-based businesses. You have a start-up attitude, you get things done in a fast-paced environment, you are focused on excellence in implementation, you can take a step back and see the big picture, and you have an attitude to do whatever it takes to deliver results.


You will:

  • Partner with the Marketing Director and work collaboratively across departments integrating editorial, product and technical considerations to define and execute marketing campaigns to achieve business objectives.
  • Utilize the available data and develop tactical plans for user acquisition and activation.
  • Create and execute A/B and multi-variate testing scenarios to optimize the marketing mix and drive user engagement.
  • Ensure report accuracy, subscriber sources, systems performance or functional enhancements to improve results or reduce cost.
  • Capture membership engagement KPIs and analyze trends over time
  • Perform deep dive analysis into specific KPIs to understand the underlying influences
  • Develop dashboards to track marketing effectiveness and user flow/site performance
  • Perform analysis and submit recommendations to improve response rates
  • Understand and track user activity trends, identify opportunity /risk areas
  • Track, report, and analyze campaigns, landing pages, creative tests, incorporate learnings into future campaigns

Requirements

  • Bachelor’s degree or equivalent work experience required
  • 4 - 6 years of digital marketing experience in subscription or membership marketing. Professional and/or HCP audience experience preferred
  • Advanced Excel experience required including Pivot Tables, VLOOKUPs, SUMIFs, etc.
  • Experience with the Google suite of analytics products including but not limited to Google Analytics, Google Adwords, Data Studio, Tag Manager, and Sheets
  • SEM campaign building, testing, reporting
  • Social Media campaign building, targeting, reporting. (Sprout, Hootsuite)
  • Deep understanding of the use of digital marketing tools to design, build, and execute drip campaigns, multi-step automated email delivery, highly targeted and personalized campaigns based on content preference.
  • List management, segmentation, targeting to build personalized, effective multi-channel campaigns, maximize engagement, and keep opt-outs under tight control.
  • Demonstrable success with membership marketing campaigns.
  • Campaign deployment experience for testing, design, deployment, and subsequent reporting (including email, social, and other channels).
  • Must be a hands-on team member and operate with a start-up mentality. Excellent analytical skills.
  • Excellent command of English – written and verbal
  • Organized and detail oriented with an ability to transform concepts into actionable plans.
  • Self-motivated and able to work efficiently in a fast-paced environment while adhering to project timelines

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced VP of Sales to join our Market Research team.

The mission of the VP of Sales is to meet quarterly and annual sales targets by bringing in new business and grow existing accounts from a defined target base of market research consultancies, biotech, management consulting, pharmaceutical clients and other entities which could procure healthcare sample.

This is an active outside salesrole for a strong hunter, networker, and effective closer.


Duties Include:
  • Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities; onsite clients visits; actively network for any new business/prospects; presenting capabilities to new clients; organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications; consulting with clients on sample design and business issues
  • Promote new business development initiatives through methods of cold calling, networking at industry events.
  • Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; resolving sales or delivery issues; managing bid requests by working with the bid team to delegate and provide clear instructions on bidding, and ensuring proper and timely delivery of bid to client

Requirements

  • Bachelor’s degree or equivalent work experience required.
  • 5 years of market research professional experience preferred
  • Direct to pharma sales experience preferred
  • 10 years of proven business development experience required
  • Experience in direct sales above $2.5 MM individual goal (yearly)
  • Exceptional ability to multi-task and prioritize requests
  • Solid new business development and relationship building skills
  • Effective communicator (very comfortable on the phone and communicating with others)
  • Time management skills
  • Problem solver (seeks answers and resolutions)
  • Strong self-discipline & organizational habits
  • Excellent presentation skills
  • Effective use of Excel

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Accounting

Description:

M3 is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. We are a global and diversified technology company focused on empowering healthcare professionals, and through our award-winning website, MDLinx.com, we provide them with the clinical education, training, research, and career opportunities they need to succeed. M3’s mission is to reduce healthcare costs while creating efficiencies and improving the quality of healthcare worldwide.

Founded nearly 20 years ago, M3 operates in over 10 countries and has grown to more than 4,000 employees globally. Through organic growth and acquisitions, M3 revenues in the US have doubled to over $100M since 2014, and worldwide revenues have quadrupled to over $1B since 2012. Due to continued growth, M3 is currently hiring for an experienced Staff Accountant to join our team in our Fort Washington, PA office.

Overview:

The mission of the Staff Accountant is to be responsible for working on all aspects of the accounting function including, but not limited to: Revenue Recognition, Invoicing, Cost of Sales expense entries, Cash Receipts, A/R Analysis, and month end close while exhibiting sound decision-making ability daily. The Staff Accountant will work closely with the M3 USA Corporation’s operations team and the Lead Accountant to validate the integrity of the accounting function.


Responsibilities Include:

  • Perform accurate month-end closing processes to generate financial reports
  • Assist in maintaining revenue recognition standards (ie: invoicing, discounts, rebates) and associated costs
  • Research project/contract discrepancies
  • Perform various account reconciliations and work to resolve any discrepancies
  • Record Daily Bank Transaction
  • Assist with Intercompany Transactions
  • Assist in various annual projects such as budgeting, taxes, local/state registration filings
  • Prepare other analyses and schedules as required by the Controller

Requirements

  • Bachelor’s Degree in Finance or Accounting required
  • 2+ years of related experience is required
  • Exceptional time management, organizational skills, attention to detail and ability to multitask
  • Project accounting experience a BIG plus
  • Proactive and efficient
  • Experience with handling bank transactions
  • Excellent interpersonal communication skills – both verbal and written
  • Strong Excel experience
  • Familiarity with NetSuite is a plus

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Day

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Quantitative Project Manager to join our Market Research team.

The mission of the Quantitative Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. You will directly manage all aspects of each project on time and within budget. This is the ideal role for someone who has experience in international online market research specifically focused on healthcare, sampling, survey recruitment, and collaboration with all teams involved in the project.

Duties include:

  • Manage international quantitative market research projects through entire project life cycle including all aspects of managing clients, partners, healthcare professional sample, and consumer sample.
  • Work directly with various teams to setup and test survey links and redirects, prepare and send sample, conduct quality/audit checks, managing respondent inquiries and honorarium and all other components of online research.
  • Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
  • Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution.
  • Monitor productivity and quality of data collection to produce regular updates and progress reports on project status.
  • Manage study profitability by monitoring and accounting for all project costs affecting the budget.
  • Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
  • Work independently to support international teams outside of normal US business hours.

Requirements

  • Bachelor's degree or equivalent work experience preferred.
  • The candidate must have at least 1-2 years’ experience in market research project management, preferably in the medical/healthcare field.
  • The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
  • The candidate must have well-developed analytical and problem solving skills; ability to quickly solve problems as they present as well as proactively identify and resolve potential issues to avoid escalation. The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • The candidate must have basic math skills and be able to calculate incidence rate, response rate, honoraria amounts, profit, etc.
  • The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
  • The candidate must have exceptional written and verbal communication skills.
  • The candidate must have the ability to manage multiple online research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Qualitative Project Manager to join our Market Research team.

The mission of a Qualitative Project Manager is to be a communication and relationship liaison between M3 and our clients, directly manage all aspects of each project on time and within budget, and to ensure successful project completion. This is the ideal role for someone who has experience in market research specifically focused on healthcare research.

Essential Duties and Responsibilities:

Including, but not limited to the following:

  • Manage international qualitative projects through entire project life cycle, including client and vendor management and sampling to healthcare or consumer panel.
  • Facilitate screening, scheduling and confirming of respondents for TDIs, focus groups, in-person IDIs, online qualitative interviews, etc. and ensuring all respondents are prepared according to client requirements. Ability to act quickly to replace no-shows, follow up with late respondents, send last minute materials, etc. when alerted by client/moderator.
  • Setup and testing of survey/screener, monitoring of statistics, managing respondent honoraria and closing/auditing/invoicing of projects in technology based system.
  • Coordinate and lead project kickoff meetings for all assigned studies to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities.
  • Provide regular updates and progress reports on recruitment status to meet client needs.
  • Proactively identify potential fielding concerns and identify issues when in field. Partner with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies.
  • Manage and leverage relationships with vendors, domestic and international, to facilitate accurate and timely deliverables, communications, and issue resolution.
  • Manage study profitability by monitoring and accounting for all project costs affecting the budget.
  • Provide guidance and mentoring to members of the Market Research Project Management team as needed

Requirements

  • Bachelor’s degree or equivalent work experience preferred.
  • The candidate must have at least 1-2 years’ experience in market research project management, preferably in the medical/healthcare field.
  • The candidate must be a self-motivated individual with exceptional time management, organizational skills and attention to detail.
  • The candidate must have the ability to manage multiple qualitative projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time.
  • The candidate must have exceptional written and verbal communication skills.
  • The candidate must have very strong Microsoft Office skills including Excel, Outlook and Word and be a quick learner of new technologies/software.
  • The candidate must have well-developed analytical and problem solving skills.
  • The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
  • The candidate must have, or be willing to attain, MRA Professional Researcher Certification.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Project Coordinator to join our Market Research team.

The mission of the Qualitative Project Coordinator will be to assist the Market Research Project Management team with the day-to-day management of market research studies to ensure all projects successfully complete on time and within budget, while meeting and exceeding client expectations.


Essential Duties and Responsibilities:

  • Provide support to project managers including invoicing, contract maintenance, setup and testing of surveys, coordination of communication with sales, placing confirmation calls to respondents, preparing updates for PMs and clients, assisting with project troubleshooting, and a variety of other project support tasks as needed
  • Investigate physician inquiries regarding honoraria issues by cross-checking against the bank account.
  • Manage honoraria files for all projects, including uploading internally and initiating payments for domestic honoraria weekly and international honoraria monthly
  • Communicate with panel members to address any questions or concerns as well as confirming telephone and in-person interviews.
  • Data entry of phone recruitment screeners

Requirements

  • Bachelor’s degree or equivalency preferred
  • 0-1 years of related experience preferred
  • Excellent interpersonal and communication skills – both verbal and written
  • Strong skillset with Microsoft Office products
  • Self-motivated and able to (re)prioritize tasks throughout the workday
  • Exceptional time management, organizational skills, attention to detail and ability to multitask
  • The candidate must have well-developed analytical and problem solving skills.
  • The candidate must have the ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

The mission of the account manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. This is an ideal role for someone with market research experience looking to transition into sales.

Working remotely will only be considered for those with a solid market research background.


Duties Include:

  • Own the bidding process for projects including full understanding of project costs and feasibility
  • Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
  • Actively network within existing client contacts for any new business/prospects
  • Organize client and internal kick off calls, develop insightful proposals, and deliver strategic sales communications
  • Consult with clients on sample design and business issues - recognize the need to adapt a product or research approach to meet the client need and work with appropriate internal resources and partners to develop and design the appropriate solution.
  • Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; ensure that all internal team members understand the research design and anticipated outcomes
  • Diplomatically respond to difficult or unusual client issues and professionally influence the appropriate internal resources to effectuate outcome and/or elevate issues for resolution.

Requirements

  • Bachelor’s degree or equivalent work experience preferred
  • Business development experience in market research or a services industry preferred
  • Market research industry experience is required for those without a sales background.
  • A solid market research background is required to be considered for a remote opportunity
  • Exceptional ability to multi-task and prioritize requests
  • Solid relationship building skills
  • Effective communicator (very comfortable on the phone and communicating with others)
  • Time management skills
  • Problem solver (seeks answers and resolutions)
  • Strong self-discipline & organizational habits
  • Excellent presentation skills
  • Effective use of Excel

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Finance

Description:

M3 USA is a global and diversified technology company that is ranked by Forbes as one of the top 5 fastest growing innovative companies in the world in 2018. Through our award-winning digital platform, MDLinx.com, we provide healthcare professionals with the clinical education, training, research, and career opportunities they need to succeed. Our mission is to reduce healthcare costs and improve the quality of healthcare delivered worldwide.

Founded nearly 20 years ago, M3 now operates in over 10 countries and has grown to more than 4,000 employees globally and is publicly traded on the Tokyo Stock Exchange (TSE). Due to growth and expansion, we are hiring for an experienced Accounts Payable Coordinator to join our growing Accounting and Finance team in the Philadelphia area.

The mission of the Accounts Payable Coordinator is to account for and process all payments and expenditures including payroll. This individual will work closely with the accounting team and senior management across multiple business units to verify payment information and ensure payments are processed in a manner that will maintain good relationships with internal and external clients.


Duties Include:

  • Review GL account coding and process invoices into NetSuite.
  • Research vendor invoices and inquiries to ensure payments are credited appropriately.
  • Prepare payments, both manual and system-generated checks, as well as wire transfers
  • Act as administrator for the Concur expense reporting system.
  • Act as administrator for the ADP/UltiPo payroll system.
  • Process inter-company transactions
  • Prepare accounts payable journal entries for month end close.
  • Receive and verify invoices for goods and services.
  • Verify that transactions comply with financial policies and GAAP.
  • Perform other duties as directed.

Requirements

  • Associates degree in a related field required, bachelor’s degree or equivalency preferred.
  • 1 year of AP experience required; some payroll experience preferred.
  • Understanding of GAAP required
  • Experience with SOX beneficial
  • Familiarity with NetSuite beneficial
  • Familiarity with ADP beneficial
  • Excellent interpersonal communication skills – both verbal and written
  • Strong math skills
  • Proactive and efficient
  • Exceptional time management, organizational skills, attention to detail and ability to multitask
  • Teamwork oriented, with excellent people skills

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Customer Support Specialist to join our Market Research team.

The Customer Support Specialist is a highly motivated, personable, and detail-oriented professional that focuses on the retention and satisfaction of the M3 Global Research panel. The specialist provides high quality customer service to panel members and other research participants by answering questions and resolving inquiries regarding registration, accounts, study participation, compensation, and more.

Essential Duties and Responsibilities:

Including, but not limited to the following

  • Providing high-quality professional support to M3 Global Research members via telephone and email/support ticket communications.
  • Mastering and working across multiple systems to investigate, troubleshoot and handle inquiries and complaints and providing appropriate solutions and alternatives
  • Effectively work with our US and EU Operations/Project Management team members to resolve project specific issues and acting on behalf of the user while balancing user advocacy and company profitability.
  • Handles all inquiries according to company policy and expectations in regard to outcomes, time to resolution, and communication standards.
  • Builds and maintains strong relationships with the panel members through timely and professional communication, quality problem solving and critical thinking.
  • Providing input and assisting with updating communication procedures, guidelines, and enhancements to system and processes.

Other Duties and Responsibilities:

  • Answers and directs phone calls to other departments as needed
  • Ongoing learning of the medical/healthcare industry and market research industry
  • Participates as needed in special department projects, workshops, training and development
  • Presenting monthly review in team meeting setting
  • Work with other support team members to ensure full coverage of all areas

Requirements

  • Bachelors degree (or equivalent customer-facing experience in market research or healthcare/medical) preferred
  • 2+ years of direct customer service experience required, preferably in a professional/office environment. Market research experience preferred.
  • Ability to defuse tense situations while remaining calm and positive.
  • Excellent interpersonal communication skills, both verbal and written. Must maintain a professional demeanor in all communications, internal and external.
  • Self-motivated to work independently as well as to accept and follow direction on given assignments; able to prioritize tasks throughout the workday and takes ownership of tasks and duties assigned.
  • Strong skill set with Microsoft Office products and ability to learn new software/systems/technologies
  • Comfortable and capable of effectively working with, and reporting to, a remote supervisor
  • Exceptional time management, organizational skills, attention to detail and ability to multitask in a changing, fast paced, high volume environment.
  • Well-developed analytical and problem-solving skills; presents complete information in a clear way and provides potential solutions when requesting internal assistance.
  • Strong sense of professionalism and ability to work in a team environment to successfully meet individual and depart

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth of M3GR, we are seeking a Director of Qualitative Research to lead our qualitative research department.


Essential Duties and Responsibilites:

The Director of Qualitative Research will manage the daily operations of the qualitative department. He or she will directly manage/coach/mentor the staff and will develop new policies for the department. This is the ideal role for someone who has experience in qualitative market research specifically focused on healthcare, fielding, recruitment, and collaboration with all teams involved in the project.

Responsibilites will include, but are not limited to, the following:

  • Proactively raising concerns and proposed solutions with sales/management/client.
  • Provide second line support on projects after Associate Directors of Qualitative Research.
  • Monitor overall team KPIs and workload distribution.
  • Investigate and resolve issues with projects escalated by either sales or the client.
  • Develop new policies, procedures and operational strategies to ensure the department is successful, as well as ensure the Qualitative team remains compliant with established processes.
  • Fiscal responsibility for qualitative P&L including staffing budget, tracking revenue weekly, monthly and quarterly.
  • Mentor, coach and assist Associate Director of Qualitative Research, Project Managers, and Project Coordinators to be sure they are working to the best of their ability.
  • Continuous improvements to the Qualitative Tool system to ensure the team is working as efficiently as possible.
  • Work collaboratively with our teams in the UK and Sweden to ensure we have the same/similar qualitative processes when applicable.

Requirements

Including, but not limited to the following:

  • Bachelor's degree or equivalent years of industry experience is required
  • 8+ years of market research industry experience. Healthcare market research experience is preferred.
  • 6+ years of Qualitative Project Management experience
  • 3+ years of market research management experience
  • Experience with a variety of Qualitative methodologies including, but not limited to: telephone in-depth interviews, web-assisted telephone unterviews, online bulletin boards, focus groups, conference research, etc.
  • Demonstrates enthusiasm and initiative with internal process improvements, guidelines, policies, and procedures
  • Ability to effectively manage a distrubuted qualitative team and balance employee workload, satisfaction, and engagement
  • Exceptional written and verbal communication skills.
  • Self-motivated with exceptional time management, organizational skills and attention to detail.
  • Must have the ability to work autonomously and in a team environment to successfully meet departmental objectives.
  • Strong Microsoft Office skills including Excel, Outlook and Word
  • Quick to learn and adopt new technologies, systems, and/or software
  • The candidate must have, or be willing to attain, MRA Professional Researcher Certification.

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Day

Apply Now

Location: Fort Washington, PA United States - Department: Market Research

Description:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. Due to our continued growth and expansion, M3 is seeking an experienced Quantitative Project Coordinator to join our Market Research team

The Quantitative Project Coordinator will assist the Project Management team with the day-to-day management of market research studies to ensure all projects successfully complete on time and within budget, while meeting and exceeding client expectations.


Essential Duties and Responsibilities:

  • Provide support to project managers including but not limited to the following:
  • o Invoicing

    o Set-up and testing of online market research surveys

    o Confirmation calls and emails to respondents

    o Preparing updates for project managers and clients

  • Aid in recruitment efforts by preparing and sending custom recruitment
  • Communicate with panel members to address any questions or concerns
  • Creating reports for the management team

Requirements

  • Bachelor’s degree or equivalent preferred
  • 0-1 years of related experience
  • Excellent interpersonal communication skills (both verbal and written)
  • Strong skillset with Microsoft Office products
  • Self-motivated and able to prioritize tasks effectively
  • Exceptional time management, organizational skills, attention to detail and ability to multitask
  • The candidate must have well-developed analytical and problem solving skills.
  • The candidate must have the ability to work autonomously and in team environment to successfully meet study specific and departmental objectives

Benefits

A career opportunity with M3 USA offers competitive wages, and benefits such as:

  • Health and Dental
  • Life, Accident and Disability Insurance
  • Prescription Plan
  • Flexible Spending Account
  • 401k Plan and Match
  • Paid Holidays and Vacation
  • Sick Days and Personal Days

Apply Now

EU Jobs

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The French Patient Panel Coordinator supports the Patient Panel Manager on developing and executing recruitment initiatives for M3 Market Research US and EU5 patient projects, ensuring their successful delivery within the provided budget and timelines.

Requirements

DUTIES AND RESPONSIBILITIES:

  • Have an excellent understanding of patient recruitment methods and processes to ensure they are being appropriately applied to projects.
  • Execute recruitment methods for US patient projects (email campaigns, text messages, custom recruitment).
  • Submit and assign requests for EU5 patient projects when needed.
  • Ensure tasks are being executed by the team.
  • Attend IKO meetings for patient projects.
  • Support the ongoing training of panel team members regarding patient projects.
  • Support the manager in updating the patient project report.
  • Proactively seek, design, and implement custom recruitment solutions for patient project recruitment solutions.
  • Evaluate and analyze plan results and present recommendations to optimize future plans with good usage of internal data.
  • Support the manager in designing and planning marketing strategies for the retention and acquisition of patients to panel.


PERSON SPECIFICATION:

  • Degree level or equivalent
  • Proficient at Excel
  • Enjoy working with and comfortable with large amounts of data
  • Organised and attentive to details
  • Knowledge of the Healthcare market preferable
  • At least 6 months of work experience in market research or patient associations
  • Be able to work as part of a team and show flexibility in the tasks they are asked to perform
  • Fluent in English and French required


OBJECTIVES

  • Keep US Outsourced Patient Project Recruitment rate under 30%
  • Keep EU5 Outsourced Patient Project Recruitment rate under 60%


Must already have the right to work in the UK. Visa sponsorship will not be offered as part of this role.

Benefits

25 Days Annual Leave

Group Personal Pension Plan

Private Medical Insurance

Cycle Purchase Scheme

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

German Marketing and Phone Assistant

We are seeking a German Marketing and Phone Assistant to join our growing Global Panel Team. The main responsibility of this role is to execute recruitment initiatives for the Market Research projects, ensuring their successful delivery within the provided budget and timelines.

Requirements

The successful candidate will have the following responsibilities:

  • Call German Healthcare professionals and invite them to take part in a variety of paid Market Research studies, making sure the projects are delivered in accordance with the specs given by the line manager, on time and within budget
  • Work on the implementation of the online and offline marketing strategy, including social media management and email campaigns
  • Ensure that all multichannel recruitment methods have been considered and fully utilised to the benefit of successful project completion, on time
  • Report results of recruitment efforts to the line manager in the agreed format
  • Proactively seek and propose to the line manger alternative recruitment solutions which could include (but not exclusively) email campaigns, desk research, referrals, LinkedIn campaigns and text messages

Skills, education and training required

  • Fluent in German (mother tongue) and English
  • Confident on the phone and with e-mail correspondence in German
  • Degree level or equivalent
  • Proficient at Excel and other Microsoft Office tools
  • Be proactive and know how to work independently on projects
  • Enjoy working with and comfortable with large amounts of data
  • Exhibit a high level of attention to detail and accuracy
  • Be able to work as part of a team and show flexibility in the tasks they are asked to perform
  • Have a positive and proactive approach to work
  • Previous call centre and/ or Market Research experience preferred


Must already have the right to work in the UK. Visa sponsorship will not be offered as part of this role.


About M3

M3 Global Research provides the most comprehensive and highest quality market research recruitment and support services available to the healthcare industry covering more than 70 countries. It is part of M3, Inc, a publicly traded company, headquartered in Tokyo which was founded in September 2000 with the goal of changing the world of medicine through making full use of the power of the Internet.


Benefits

25 Days Annual Leave

Group Personal Pension Plan

Private Medical Insurance

Cycle Purchase Scheme

Active Social Committee

Apply Now

Location: London, England United Kingdom

Description:

Quant Senior Project Manager

About our company

M3, Inc is a global leader in the provision of ground breaking and innovative technological solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. We allow the global medical community to connect to improve patient outcomes and the lives of thousands of people every day.

Overview of the role:

As a Senior Project Manager you are the key player on the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate. You will be ultimately accountable for successful project management and delivery. You will have enthusiasm for your client(s) business, bringing your knowledge and expertise to bear in your management of the projects you are assigned to. You will also need to be a good man-manager,

responsible for the training and guidance of the more junior Project Managers. The role requires a high level of problem solving offering solutions to your team, clients and other departments. You will also be managing some of the more complex projects yourself and therefore need to have a very hands on approach and attitude. In doing so, you are also expected to provide clear goals and direction to the team and lead by example. You are is responsible for alerting your line manager of any possible concerns on projects.

The role also expects a great level of independent working and leading by example, as well as establishing strong client relationships.

Requirements

Main Duties and Responsibilities:
  • You will be responsibility for the management and control of projects allocated to you, from commissioning through to delivery, booking projects and planning resource, working with Scripting, Translation, sample providers as well as monitoring field work progress, ensuring that M3 achieves and exceeds client expectations throughout.

  • Responsibility for the training and management of a/several Junior Project Manager(s). As well as the delegation of work. Lead, motivate, develop and appraise staff.

  • Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.

  • The Senior Project Manager will ensure, through efficient team management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.

  • Financial Management of Project Budget /costs. You need to make sure that all external vendors are within budget and aim for a set profit target on each individual project.

  • Partner Management. You will be responsible to seek and commission eligible partners for your projects – fieldwork and translation agencies for example. You need to through diligence work with these partners to make sure they deliver to the M3 Standards for client servicing.

  • Responsibility for guiding Project Coordinators set up working with you on projects.

  • Client services. The Senior Project Manager should strive to provide excellent client services on all jobs and to gain high scores on our Client Satisfaction Survey.

  • Internal work. The Senior Project Manager should strive to work in compliance with M3’s internal processes and within the MR system.

Benefits

Salary: Competitive salary

Benefits: Pension, 25 days’ holiday, private healthcare after qualifying period, life insurance, cycle to work scheme, season ticket loan, subsidised gym membership.

Apply Now

Location: London, England United Kingdom

Description:

Qualitative Senior Project Manager

About our company

M3, Inc is a global leader in the provision of ground breaking and innovative technological solutions to the healthcare industry and hosts the world’s largest network of doctors, with 4 million members across the world. We allow the global medical community to connect to improve patient outcomes and the lives of thousands of people every day.

Overview of the role:

As a Senior Project Manager you are the key player on the project. The client will seek your advice, trust your judgment and value your opinion. You need to be a strong client communicator, who’s organised, methodical and numerate. You will be ultimately accountable for successful project management and delivery.

You will have enthusiasm for your client(s) business, bringing your knowledge and expertise to bear in your management of the projects you are assigned to. You will also need to be a good man-manager, responsible for the training and management of the more junior Project Managers. The role requires a high level of problem solving offering solutions to your team, clients and other departments.

You will also be managing some of the more complex projects yourself and therefore need to have a very hands on approach and attitude. In doing so, you are also expected to provide clear goals and direction to the team and lead by example.

Requirements

Main Duties and Responsibilities:

  • Responsibility for the management and control of projects allocated to you, from commissioning through to delivery, booking projects and planning resource, working with Scripting, Translation, sample providers as well as monitoring field work progress, ensuring that M3 achieves and exceeds client expectations throughout.
  • Responsibility for the training and management of a/several Junior Project Manager(s). As well as the delegation of work. Lead, motivate, develop and appraise staff.
  • Comply with M3’s operating procedures and ensure all practices and systems follow the ISO Accreditation.
  • The Senior Project Manager will ensure, through efficient team management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
  • Financial Management of Project Budget /costs. You need to make sure that all external vendors are within budget and aim for a 35% profit on each individual project.
  • Partner Management. You will be responsible to seek and commission eligible partners for your projects – coders, recruiters and translation agencies for example. You need to through diligence work with these partners to make sure they deliver to the M3 Standards for client servicing.
  • Responsibility for guiding Project Coordinators set up working with you on projects.
  • The Senior Project Manager will ensure, through efficient team management and their own administration, all jobs are carried out within agreed timing schedules and budgets to the level expected by both the client and M3.
  • Client services. The Senior Project Manager should strive to provide excellent client services on all jobs and to gain high scores on our Client Satisfaction Survey.
  • Internal work. The Senior Project Manager should strive to work in compliance with M3’s internal processes and within the MR system.

Apply Now

Location: London, England United Kingdom

Description:

M3 is a global company whose mission is to use technology to improve healthcare, by creating connections across the industry between healthcare professionals and organisations. M3 operates online physician sites in Japan, China, the US, Canada, Brazil, Europe and South Korea, comprised of more than 2.5 million doctors worldwide.


As a Qualitative Project Assistant, you are concerned with the coordination of a qualitative project and with assisting the Project Manager in making sure the project is delivered in accordance with the specs given by the client.

You are one of the key players in the execution of a qualitative project as you will coordinate with respondents, vendors, freelancers, translation agencies and check quality of the deliverables before they are passed on to the client. You will be accountable for successful management of respondents, vendors and delivery.

Requirements

As a Qualitative Project Assistant your role encompasses the following:

  • Recruitment of respondents on a project in your local language, including recruitment from panel and freefinding
  • Call and confirm and re screen respondents that took an online screener
  • Confirm respondents prior the field dates
  • Send out confirmation emails/study materials/links to respondents via the MR system
  • Finalize the internal and client recruitment update and alert PM
  • Responsibility for the management and control of the vendors on qualitative projects allocated to you, ensuring that M3 achieves and exceeds client expectations.
  • Supporting the Project Manager on the project in terms of vendor management and checking deliverables
  • Negotiate costs and set up freelancers on qualitative projects and manage them throughout the project
  • Negotiate and set up recruitment agencies/translation agencies/moderators/simultaneous translators/facilities on qualitative projects and manage them throughout the project
  • Maintain and develop a relationship with the freelancers and vendors on the behalf of M3 Global Research
  • Checking deliverables such as transcripts/recruitment updates/reports before they are being passed on to the client
  • Liaising with client in absence of PM, advising on any schedule changes etc

Apply Now

Location: London, England United Kingdom

Description:

Your main responsibility will be to guarantee successful and timely delivery of translations and associated administration both between clients and M3 Global Research as well as for internal stakeholders.

You will report into the Translation Manager and will be in our London office although your responsibilities will span our global business, with operations in Gothenburg and the USA (headquartered in Philadelphia).

Your performance will be measured on both your personal contributions as well as that of direct reports where applicable. This includes key performance indicators including CSAT results, client feedback, and the revenue and profit generation of assigned services.

Requirements

Your specific duties are likely to include:

  • Overseeing project-based translations:
    • Coordinate translations between Project Managers and linguists (language agencies and /or freelancers)
    • Prepare documents for each language before sent off to agencies / linguists
    • Direct client contact may be required
    • Ensure timelines are communicated correctly and adhered to
    • Ensure quality is delivered at a consistently high level and escalate to Translation Manager when required
  • Overseeing internal translations:
    • Ownership of all translations in the MR system translation tool
    • Review all existing and new non English communication to respondents
  • Overseeing overwriting and associated link testing:
    • Coordinate between programmers and linguists (language agencies and / or freelancers)
    • Direct client contact may be required
    • Ensure timelines are communicated correctly and adhered to
    • Ensure quality is at a consistent high level and escalate to Translation Manager when required
    • Ensure version control to have language questionnaire to fully match language links
  • Testing of external links:
    • Provide timely testing of external links in your mother tongue
    • Ensure test results are communicated to the project manager promptly
    • Cooperate with the project manager and if required re-test until link is confirmed error-free

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

About M3

M3 Global Research provides the most comprehensive and highest quality market research recruitment and support services available to the healthcare industry covering more than 70 countries. It is part of M3, Inc, a publicly traded company, headquartered in Tokyo which was founded in September 2000 with the goal of changing the world of medicine through making full use of the power of the Internet.


We are seeking an English speaking Marketing and Phone Assistant to join our growing Global Medical Panel team.

The main responsibilities of the role:

  • Recruit M3 Global Research panellists via phone and carry out cold calling to recruit respondents on allocated projects
  • Call Healthcare professionals and get them to become active members of the M3 HCP panel
  • Support the recruitment strategy of Healthcare professionals through social media, following the process provided by the marketing team
  • Use desk top systems to generate insight regarding our panel and projects
  • Report results of recruitment efforts to the line manager in the agreed format
  • Proactively seek and propose to the line manger alternative recruitment solutions which could include (but not exclusively) email campaigns, desk research, referrals, LinkedIn campaigns and text messages
  • Inform the line manager of any recruitment issues, delays and foreseeable problems that can affect the successful delivery of the project, making sure the Project Coordinator and the Project Manager are provided with the accurate information.
  • Recruit market research participants for assigned markets and projects via phone, email and other medias
  • Build working relationships across departments to ensure insight is well communicated and understood

Requirements

  • Degree level or equivalent
  • Confident on the phone
  • Proficient at Excel
  • Proactive and able to work independently on projects
  • Intellectually curious
  • Excellent attention to detail and accuracy
  • Willing to ‘go the extra mile’ when needed
  • Enjoy working with and comfortable with large amounts of data
  • Be able to work as part of a team and show flexibility in the tasks they are asked to perform
  • Fluent in and English
  • Second language desirable (French or German)

Benefits

25 Days Annual Leave

Group Personal Pension Plan

Private Medical Insurance

Cycle Purchase Scheme

Active Social Committee

Job Type: Full-time

Salary: Competitive

Contract: Permanent contract (6 months’ probation period)

Working hours: 9.30-18.00

Apply Now

Location: Milton, Milton United Kingdom - Department: Member Services

Description:

We are looking for an energetic Member Communications Executive to provide effective and efficient support to the Doctors.net.uk Community Team. You will be involved with the creation and delivery of marketing and service communications, provide direct customer support to members by phone and email, as well as providing general administrative support to the team. This role is central to the Community Team and the attainment of its objectives, as well as the long-term growth of the company.

Main Duties and Responsibilities

  • Build, schedule, send and analyse HTML email and other commuications sent to Doctors.net.uk members
  • Resolve member queries via telephone, email, and social media, demonstrating high levels of customer service and timely resolution of issues
  • Support the delivery of marketing campaigns for new products and services
  • Undertake daily administrative tasks to ensure smooth running of the department’s activities
  • Maintain spreadsheets, databases and inventories with up to date information
  • Produce engagement reports relating to marketing communications
  • Maintain Doctors.net.uk's social media accounts


This is not an exhaustive list of duties, and involvement in other tasks aligned to the overall business objectives of the organisation is expected.

Requirements

  • A customer-focused mindset
  • Intermediate level HTML experience
  • Demonstrable ability to multi-task and adhere to deadlines
  • Well-organised and able to work autonomously
  • Confident knowledge of MS Office
  • Excellent standards of written English and verbal communication skills
  • Experience in a marketing or customer service environment
  • Self-motivated and driven
  • Problem-solving skills

Benefits

We offer:

Salary: Competitive salary

Benefits: Pension, 25 days’ holiday, private healthcare after qualifying period, life insurance, cycle to work scheme, season ticket loan, subsidised gym membership.

Career Development Opportunities: M3 EU is supportive of the career development of all of its employees. As part of M3 inc, a publicly listed Japanese company which has enjoyed phenomenal growth since it was founded in September 2000, it is able to offer a wide range of career opportunities for anyone who demonstrates good potential for growth.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

The Data Specialist is responsible for overseeing and working on data-related tasks on projects including data checking/cleaning, executing on client deliverables such as tabs, and vendor management as needed. A successful data specialist will have a strong understanding of data structure and management and will work with their manager to develop and implement out-of-the-box approaches and solutions based on specifics of each project. The data specialist will also contribute to improving overall department efficiency by following new best practices which may require ability and willingness to quickly learn new software packages. This individual will work closely with programmers and project managers as well as with clients on complex requests and may mentor and oversee junior data specialist.

Requirements

Duties and Responsibilities:

  • Ensure end-to-end project data deliverables in alignment with Client and Operations, leading to high client satisfaction
  • Communicate with project managers, programmers and vendors, manage data requests against specifications (data validations, data tables, coding, etc.) and provide guidance as needed
  • Work with project management and client service group to develop solutions for special project requirements/challenges.
  • Develop, test and implement new approaches and functions, both project-specific and general, improving and streamlining existing procedures
  • Explore new platforms and software packages as needed
  • Work directly with the clients on high complexity projects
  • Quality check all data files for projects programmed by M3 programming team
  • Achieve 98-100% quality on data produced
  • Adhere to quality control process between operations, programming, and client


Qualifications, skills and knowledge:

  • Degree level or equivalent
  • Min 3 years of experience in a similar role
  • Expert knowledge of SPSS and other data processing tools (Quantum, SAS, etc.)
  • Strong understanding of data structure and management
  • Strong understanding of market research methods
  • Excellent skills in Microsoft Excel, Word, and Outlook


Personal qualities:

  • Eye for detail and accuracy
  • Excellent organisational and time management skills
  • Team player
  • Responsive and able to work well under pressure
  • Exceptional ability to multi-task and balance multiple projects and priorities
  • Solution orientated
  • Ingenuity and the willingness to learn new techniques
  • Excellent at establishing and managing relationships with clients, vendors and co-workers

Benefits

We offer:

Salary: Competitive salary

Benefits: Pension, 25 days’ holiday, private healthcare after qualifying period, life insurance, cycle to work scheme, season ticket loan, subsidised gym membership.

Career Development Opportunities: M3 EU is supportive of the career development of all of its employees. As part of M3 inc, a publicly listed Japanese company which has enjoyed phenomenal growth since it was founded in September 2000, it is able to offer a wide range of career opportunities for anyone who demonstrates good potential for growth.

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

French Marketing and Phone Assistant

We are seeking a French Marketing and Phone Assistant to join our growing Global Panel Team. The main responsibility of this role is to execute recruitment initiatives for the Market Research projects, ensuring their successful delivery within the provided budget and timelines.

Requirements

The successful candidate will have the following responsibilities:

  • Call French Healthcare professionals and invite them to take part in a variety of paid Market Research studies, making sure the projects are delivered in accordance with the specs given by the line manager, on time and within budget
  • Work on the implementation of the online and offline marketing strategy, including social media management and email campaigns
  • Ensure that all multi-channel recruitment methods have been considered and fully utilised to the benefit of successful project completion, on time
  • Report results of recruitment efforts to the line manager in the agreed format
  • Proactively seek and propose to the line manger alternative recruitment solutions which could include (but not exclusively) email campaigns, desk research, referrals, LinkedIn campaigns and text messages

Skills, education and training required:

  • Fluent in French (mother tongue) and English
  • Confident on the phone and with e-mail correspondence in French
  • Degree level or equivalent
  • Proficient at Excel and other Microsoft Office tools
  • Be proactive and know how to work independently on projects
  • Enjoy working with and comfortable with large amounts of data
  • Exhibit a high level of attention to detail and accuracy
  • Be able to work as part of a team and show flexibility in the tasks they are asked to perform
  • Have a positive and proactive approach to work
  • Previous call centre and/ or Market Research experience preferred

Must already have the right to work in the UK. Visa sponsorship will not be offered as part of this role.


About M3

M3 Global Research provides the most comprehensive and highest quality market research recruitment and support services available to the healthcare industry covering more than 70 countries. It is part of M3, Inc, a publicly traded company, headquartered in Tokyo which was founded in September 2000 with the goal of changing the world of medicine through making full use of the power of the Internet.

Benefits

25 Days Annual Leave

Group Life Cover

Group Personal Pension Plan

Private Medical Insurance

Cycle Purchase Scheme

Active Social Committee

Perkbox

Apply Now

Location: Hammersmith, England United Kingdom - Department: Ops - Qualitative

Description:

As a Qualitative Project Assistant, your responsibility will be the coordination of a qualitative project and with assisting the Project Manager in making sure the project is delivered in accordance with the requirements given by the client.

You will be one of the key players in the execution of a qualitative project as you will liaise with respondents, vendors, freelancers, translation agencies checking quality of the deliverables before they are passed on to the client.

Requirements

As a Qualitative Project Assistant your role encompasses the following:

  • Recruitment of respondents on a project in your local language, including recruitment from panel and freefinding
  • Call and confirm and re screen respondents that took an online screener
  • Confirm respondents prior the field dates
  • Send out confirmation emails/study materials/links to respondents via the MR system
  • Finalize the internal and client recruitment update and alert PM
  • Responsibility for the management and control of the vendors on qualitative projects allocated to you, ensuring that M3 achieves and exceeds client expectations.
  • Supporting the Project Manager on the project in terms of vendor management and checking deliverables
  • Negotiate costs and set up freelancers on qualitative projects and manage them throughout the project
  • Negotiate and set up recruitment agencies/translation agencies/moderators/simultaneous translators/facilities on qualitative projects and manage them throughout the project
  • Maintain and develop a relationship with the freelancers and vendors on the behalf of M3 Global Research
  • Checking deliverables such as transcripts/recruitment updates/reports before they are being passed on to the client
  • Liaising with client in absence of PM, advising on any schedule changes etc


PERSONAL QUALITIES

  • Eye for detail and accuracy
  • Excellent organisational and time management skills
  • Team player
  • Responsive and able to work well under pressure
  • Solution orientated

Benefits

  • Quarterly performance bonus
  • 25 days holiday plus public holidays
  • Pension scheme (currently 4% employer contribution)
  • Life cover insurance from first day of employment (4 x annual basic salary)
  • Private fully funded healthcare plan after 6 months
  • Subsidised gym membership
  • Perkbox (Employee discount scheme)
  • Cycle to Work purchase scheme
  • Employee Assistance Scheme
  • Travel season ticket loan
  • Regular staff social events

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

As an Account Manager, you will be the key player on the accounts assigned to you, maintaining regular client contact and acting as an ambassador of M3 Global Research.

The client will seek your advice, trust your judgement and value your opinion. Supported by the Business Development team you will be accountable for the preparation and delivery of client bids and with this excellent client service. You will have enthusiasm for your client’s business bringing your knowledge and expertise to bear in M3’s work.

As an Account Manager, you should be competent in putting together bids for your clients; establishing feasibility, competitive pricing, ensuring timescales are met and the business is best placed to support the client. You will be expected to demonstrate initiative and be proactive in developing your account using your Business Development Director to support you.

Requirements

Duties and Responsibilities:

  • Responsibility for the control and processing of bids allocated to you, ensuring that M3 achieves and exceeds client expectations
  • Compiling and maintaining a record of proposals submitted, their contents and client feedback
  • Ensuring, through efficient use of the pricing and bid tool - and your own administration- that all jobs are carried out within agreed timing schedules to the expected level of both the client and M3
  • Understanding the feasibility of bids, gained over time as you develop your knowledge and experience of putting bids together and the client’s business.
  • Preparing client contracts. Ensuring that the best elements of bids are recognized, captured and developed for future submissions including updating contacts within our CRM


Qualifications, skills and knowledge:

  • Degree level or equivalent
  • Detailed knowledge and insight of the healthcare market
  • Previous Account Management experience
  • Proficient in Microsoft Office
  • Excellent verbal and written communication skills

Personal qualities:

  • Eye for detail and accuracy
  • Excellent organisational and time management skills
  • Team player
  • Responsive and able to work well under pressure
  • Exceptional ability to multi-task
  • Solution orientated
  • Ingenuity and the willingness to learn new techniques
  • Excellent at establishing and managing relationships with clients, vendors and co-workers

Benefits

  • Bonus scheme
  • 25 days holiday plus public holidays
  • Pension scheme (currently 4% employer contribution)
  • Life cover insurance from first day of employment (4 x annual basic salary)
  • Private fully funded healthcare plan after 6 months
  • Subsidised gym membership
  • Perkbox (Employee discount scheme)
  • Cycle to Work purchase scheme
  • Employee Assistance Scheme
  • Travel season ticket loan
  • Regular staff social events

Apply Now

Location: London, England United Kingdom - Department: M3 Global Research

Description:

As Business Development Director you will utilize your existing connections and sales skills to develop current business as well as being heavily involved in creating and fostering new business.

Reporting into the SVP Sales, you will drive innovative and dynamic solutions which will exploit the new business opportunities across the healthcare sectors. This is an ideal opportunity for those with a track record of winning new business or those with a full-service background wanting to make a more strategic move. You'll play a fundamental role in developing future growth, and provide vision, direction and leadership

Requirements

Duties and Responsibilities:

  • Managing, developing and implementing comprehensive sales plans including understanding objectives and complex business issues, working to develop procurement and high -level contacts
  • Developing new approaches to expand and enhance product and service offerings within and across the lines of business to meet customer needs and fill gaps
  • Being part of the pricing review team and decision maker on new pricing and pricing changes
  • Working with Account Managers and the Bid Team in preparing and following up on detailed proposals which speak directly to customer needs. Providing guidance on best partner alliances, pricing, profitability, deliverables and other elements as required
  • In conjunction with the Bid Management team, helping to ensure that all necessary partner networks are in place and working well to ensure no gap in our capabilities and maintain our industry leading standards
  • Pro-actively suggest and implement new solutions and developments in conjunction with other department heads that will aid project efficiencies and result in an ever- increasing level of quality to our clients
  • Collaborate with our marketing team to ensure all aspects of this area are world leading, creating the correct industry branding message, in addition to ensuring all conference materials are of the requisite standard
  • Developing and maintaining a strong work relationship with key opinion leaders and prospective customers in the market research industry by attending industry conferences, trade fairs and exhibition

Qualifications, skills and knowledge:

  • Degree level or equivalent
  • Detailed knowledge and insight of the healthcare market within MR
  • Proven qualitative and quantitative market research sales experience
  • Experience of managing research projects throughout the project lifecycle
  • Proficient in Microsoft Office
  • Excellent verbal and written communication skills
  • Experience of managing a team within a fast moving sales environment

Personal qualities:

  • Eye for detail and accuracy
  • Excellent organisational and time management skills
  • Team player
  • Responsive and able to work well under pressure
  • Exceptional ability to multi-task
  • Solution orientated
  • Ingenuity and the willingness to learn new techniques
  • Excellent at establishing and managing relationships with clients, vendors and co-workers

Benefits

  • Sales financial incentive scheme
  • 25 days holiday plus public holidays
  • Pension scheme (currently 4% employer contribution)
  • Life cover insurance from first day of employment (4 x annual basic salary)
  • Private fully funded healthcare plan after 6 months
  • Subsidised gym membership
  • Perkbox (Employee discount scheme)
  • Cycle to Work purchase scheme
  • Employee Assistance Scheme
  • Travel season ticket loan
  • Regular staff social events

Apply Now


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